This is a guide designed to help students using Frog Tutoring online tutoring platform for the first time on getting familiar with the platform. This 4-minute demo outlines everything you need to know to start learning online and 5 important steps to make sure you have your best lesson.

Your tutor will send you an email with your lesson link. Click on the link and open it in a Google Chrome or Firefox tab. (Download the latest version)

Make sure you have given permission to your browser to “Allow” for audio and video. You can troubleshoot any problems you have by clicking on the orange bar on the top left of your video (see more info here) You’ll be ready for your lesson when you’ve achieved green ticks in each criteria.

The Whiteboard is where you can interact with your notes and work together with your teacher through the lesson, you can see your teacher’s cursor move and they can see you. There are many awesome features on the whiteboard, read here to explore them all.

The Chat helps you speak to your teacher if you can’t hear and need help troubleshooting problems. You can type into the chat, press enter to send, post links, questions and homework in the chat that you can come back to in your next lessons.

If your teacher enables leading mode in the lesson this means that wherever the teacher goes on a Space, you, as the student, will be pulled with to that same tab.

To leave a Space click on the cross in the top tab. You can review your work at any stage by re-clicking on your Lesson Link.

If you are having a problem, please follow our troubleshooting guide here.